capella MBAFP6127 unit 4 Assessment 4

Scenario Galaxy Center Solutions is preparing to negotiate a contract with a company called Global Call Centers (GCC) located in Bangalore. GCC’s principals are Indian. Deliverable Do the following: Analyze the appropriateness of the following types of service agreements and recommend one to use. Memorandum of understanding (MOU). Service level agreement or master contract for use with GCC. GCC has sent you its boilerplate agreement that has been tailored to the specifics of this engagement. It differs significantly from the ones you have used with your clients so you feel that there are items in it that need to be negotiated. Analyze strategies or steps that you would take in negotiating a change to your preferred service agreement. Create a 2page brief for your in-house legal advisor describing five elements of a service agreement that are operationally important to Galaxy. State why you believe they are important. Discuss how you would you prepare to negotiate a contract with an Indian company. What cultural aspects might you need to consider? Explain. Outline how preparations or considerations for executing an international contract differ from executing a domestic contract. You have discovered during your contract negotiations that for the purposes of this engagement GCC workers will have to work 12 hours per day. Galaxy has a mandate that says domestic employees work only eight hours per day. Galaxy is committed in its culture to assure a work and life balance. Evaluate whether this presents a dilemma for Galaxy. Additional Requirements Written communication: Written communication is free of errors that detract from the overall message. APA formatting: Use current APA style and formatting guidelines. Length: 1–2 pages per item. Font and font size: Times New Roman 12 point.