A new nurse tells a mentor, “I want to convey to my patients that I am interested in them and that I want to listen to what they have to say.” Which behaviors are helpful in meeting the nurse’s
goal? Select all that apply.
A. Sitting behind a desk, facing the patient.
B. Introducing self to a patient and identifying own role.
C. Using facial expressions that convey interest and encouragement.
D. Assuming an open body posture and sometimes mirror imaging.
E. Maintaining control of the topic under discussion by asking direct questions.