- Complete the table below by describing three different approaches to/models of case management.
| Model | Definition |
|---|---|
- Explain what is meant by evidence-based practice.
- List three 3 issues that clients, their family and carers could face when accessing multiple services.
- Describe an impact of service duplication.
- Describe four key principles and practices that a case manager should consider when planning complex service inputs.
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- Describe four key principles and practices that a case manager should consider when working across multiple services.
- List three common funding arrangements that could be used to support clients with complex needs to access services. Give a requirement of these funding arrangements that once accessed, a service would be expected to fulfill.
- List three common indicators that can demonstrate that a person may commit self-harm.
- Explain a typical referral process when referring a client to a service.
- Describe the main components of a formal meeting process in case management.
- Describe each of the following terms indicated in the table and their relevance to complex case management.
| Relevant organisation and regulatory standards | |
| Policy | |
| Procedures | |
| Legislation | |
| Statutory mandates |
- Complete the following table regarding risks and responsibilities relating to duty of care for vulnerable groups and high-risk situations, including children and young people, domestic violence, suicide, elder abuse.
| Vulnerable group or situation | Risks to the vulnerable group or risk of the situation occurring. Give at least three risks for each group/situation. | List three responsibilities for a case manager relating to duty of care for vulnerable groups and high-risk situations |
|---|---|---|
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Children and young people
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Domestic violence
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| Suicide | ||
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Elder abuse
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- Discuss the impacts of generational abuse and welfare dependency.
- Using the table below outline cultural considerations, history, and special needs that a complex case manager will need to be aware of in relation to CALD and ATSI populations. Give one example for each group of a protocol that must be followed in relation to that group.
| Client group | Consideration for complex case management, including history and relevant special needs | Protocols that must be followed; one example for each group |
|---|---|---|
| CALD people | ||
| ATSI people |
- Explain each of the following terms and how they can impact on complex case management.
| Family structure | |
| Family dynamics | |
| Communication within the family | |
| Decision-making |
- List three relevant documentation protocols that a case manager should adhere to in relation to complex cases.
- Describe one example of a professional boundary and a personal boundary that should be adhered to by a case manager coordinating a case for a client with complex needs.
