Description
CSS 300 CUSTOMER SERVICE SOLUTIONS
ASSIGNMENT #3 (20%): PRESENTATION (10%) + SLIDES (10%)
As the final piece of your project, you will be responsible for pitching your Customer Service
Plan in the format of a professional PowerPoint presentation that includes a voiceover.
STEPS TO FOLLOW:
I. SLIDES Maximum 15 slides
Build a slide deck in PowerPoint that contains the Content Components below.
Additional marks will be granted for professionalism, cohesion among components and
creativity of the presentation.
THIS PART I WILL DO IT II. VOICEOVERS Maximum 10 minutes
Create a presentation script for each slide.
Record your voiceover for each slide in the presentation. Please click here to view a
tutorial on how to record a voiceover in PowerPoint.
CONTENT COMPONENTS
1) INTRODUCTION
Introduce the team.
Provide a presentation framework (agenda.)
2) BACKGROUND
Provide a BRIEF overview of your clients business.
List major milestones and business successes.
Explain the business model.
Discuss TWO customer service problems and highlight the research that showcases these.
3) OBJECTIVES
Explain WHY the business should invest in rectifying the identified problems; in other
words, what do you plan to achieve for the business by improving upon EACH of the two
identified problems.
Examples: Decrease employee turnover, increase sales, increase the Net Promoter Score,
simplify online presence, decrease customer dissatisfaction with telephone customer service,
etc.
4) STRATEGY
Discuss tactics that you will employ to achieve the OBJECTIVES you have outlined and be
sure to elicit all the benefits of each tactic for your client.
NOTE: Refer to course content via slides and textbook.
5) CONCLUSION
Provide a SLOGAN for your new Customer Service Plan.
Summarize and conclude with an appeal to your client.
