I need well develop answers to the following performance based interview questions as it relate to healthcare and nursing and interviewing for health care career advncement
1. Creative Thinking Explain the approach you use for performance improvement. Explain specifically how you identify problems what strategies you incorporate to measure the impact of the problems how you deal with the problems and how you measure success or failure. Track one problem you have dealt with from identification to closure.
2. Interpersonal Effectiveness Explain a specific situation where you met resistance from your staff or work group about a directive that was mandated. Explain your role by describing dialogue related to the situation. Specifically what measures did you incorporate? What did you learn about group resistance? What was the ultimate outcome?
3. Personal Mastery Specifically what are you doing to keep up with changing concepts in healthcare management? What attributes do you possess that make you able to keep up with the times? Give an example to convince me that you can keep up with these changing chaotic times.
4. Systems Thinking Describe a change you are responsible for that improved the performance of your work area or organization. How did: 1) you come up with the idea for the change 2) you go about implementing the change 3) staff respond to the change and 4) you measure the outcome of the change? In looking back what things would you do differently?
Sample PBI Questions
PBI questions focus on learning about a particular performance situation or task the action taken on your part and the outcomes of your action. Here are several examples of what you should expect:
Describe a situation in which you had to use your communication skills in presenting complex information. How did you determine whether your message was received? (With the original question you are assuming the person did understand.)
Share with me an example of an important personal goal that you set and explain how you accomplished it.
Lead me through a decision-making process on a major project youve completed.
Have you ever had many different tasks given to you at the same time? How did you manage these?
Give an example of a time you had to make a difficult decision.
Now that you have an idea of what kinds of questions to expect the next step is how to answer them. To give a complete answer to a behavior-based question you must first reflect on specific situations that you faced while working (include any volunteering or internships) then describe the specific action you took and finally the outcome as a result of your actions. The interviewer will be looking for concrete examples not generalities. A helpful hint would be to remember the initials PAR for Problem Action and Results such as PAR for the Course. Heres an example:
Problem: Local newspaper subscriptions were declining for the area residents and large numbers of long-term subscribers were not renewing contracts. With the majority of the newspapers revenue generated from subscriptions this reduction in renewals would have an enormous affect on the future of the paper especially employment.
Action: Evaluated original subscription rates and designed a new promotional package that offered special rates for all renewal subscriptions.
Results: Increased renewal subscription by 25 percent over the same period last year. This promotional package not only increased renewal subscriptions and maintains job security for the staff but also enabled the office to replace a badly needed piece of equipment that could no longer be serviced.
The intent is for you (the interviewee) to tell a story (with a beginning middle and an end) that conveys how you applied a practical skill. When answering interview questions be brief and succinct and try not to ramble.
Below is a link to sample PBI questions and description of levels. Weve provided descriptions of these different tools to help you prepare for your interview.